Question 1

How much does shipping cost?

Accepted Answer

Please see our Shipping page to see an in-depth explanation on shipping costs.

Question 2

Do you ship internationally and if so how much does it cost?

Accepted Answer

Yes we do! See our Shipping page to see specifics about international shipping.

Question 3

I'm buying an extra large piece is there any extra shipping costs for that?

Accepted Answer

If you are purchasing a custom piece that is extra large we will discuss extra shipping fees then. If it's one of my originals the exact shipping cost will be reflected at checkout once you put in your destination and shipping preferences, but it will be more than my standard shipping rates so don't use those as a guide for large pieces.

Question 4

I put the wrong address in at checkout, what do I do?"

Accepted Answer

If this happens contact info@amberkstudios.com right away with your order number and say you need to change your shipping address. If caught in time we should be able to change it without an issue. If your items have already shipped it will have to wait to be sent back to our studio and there will be an extra cost to reship your package.

Question 5

My package arrived damaged, what should I do?"

Accepted Answer

I'm so sorry this happened, please see Returns page for how to proceed.

Question 6

I think my package may have gotten lost in the mail, what should I do?"

Accepted Answer

If your package still hasn't arrived 7 days after its scheduled arrival date please see Returns page for how to proceed.

Question 7

The orignal artwork that I purchased has arrived but the prints I ordered at the same time haven't yet, what should I do?"

Accepted Answer

Since my originals and prints are shipped a bit differently they most likely won't arrive at the same time. Prints take a bit longer to make then ship so they will likely arrive after any originals you purchase, even if bought at the same time. Please look at shipping time estimates for originals and prints on the Shipping and Returns page. If your prints still haven't arrived 7 days after the estimated arrival time please email info@amberkstudios.com

Question 8

Can I return original art? What about for prints?

Accepted Answer

Due to the unique nature of these products I do not accept returns or exchanges on original art. The only exception is if an item is lost or damages.
 
I only accept exchanges for prints. Once you return your item you will get a coupon code for the amount of your exchange.
 
See Return Policy for more details

Question 9

Do you offer free returns?

Accepted Answer

Returns are free for damaged items. Return shipping cost for any other item being returned will be the responsibility of the customer.

Question 10

How can I use the code I received from doing an exchange?

Accepted Answer

You will receive your code via email after your returned items are processed by us. At checkout put your unique code into the coupons and codes box on the left-hand side of the checkout screen.

Question 11

How long does my code from an exchange last?

Accepted Answer

It is good for one year from the date you recieve it in your email.

Question 12

Can I split my exchange code up into multiple purchases?

Accepted Answer

No, exchange codes must be used in full at time of purchase and cannot be split into multiple purchases.

Question 13

Can I use my exchange code on sale items? What about commissions?

Accepted Answer

Exchange codes can NOT be used on sale items or for comissioned pieces.

Question 14

I tried to return an item to receive a refund/exchange but I think it may have gotten lost on the way back to you, what should I do?"

Accepted Answer

Please email info@amberkstudios and explain your situation. I will try to help find your package. But unfortunately if I am unable to locate the package an exchange or return would not be possible.

Amber Kerrigan - Artist, Illustrator & Designer

Amber K. Studios

Frequently Asked Question s

If the answer to your question is not in this FAQ please email info@amberkstudios.com.

Frequently asked questions