Please see our Shipping page (javascript:void(0))to see an in-depth explanation on shipping costs.

Yes we do! See our Shipping page (javascript:void(0))to see specifics about international shipping.

If you are purchasing a custom piece that is extra large we will discuss extra shipping fees then. If it's one of my originals the exact shipping cost will be reflected at checkout once you put in your destination and shipping preferences, but it will be more than my standard shipping rates so don't use those as a guide for large pieces.

If this happens contact info@amberkstudios.com right away with your order number and say you need to change your shipping address. If caught in time we should be able to change it without an issue. If your items have already shipped it will have to wait to be sent back to our studio and there will be an extra cost to reship your package.

I'm so sorry this happened, please see Returns page (javascript:void(0))for how to proceed.

If your package still hasn't arrived 7 days after its scheduled arrival date please see Returns p(javascript:void(0))age for how to proceed.

Since my originals and prints are shipped a bit differently they most likely won't arrive at the same time. Prints take a bit longer to make then ship so they will likely arrive after any originals you purchase, even if bought at the same time. Please look at shipping time estimates for originals and prints on the Shipping and Returns (javascript:void(0))page. If your prints still haven't arrived 7 days after the estimated arrival time please email info@amberkstudios.com (info@amberkstudios.com)

Due to the unique nature of these products I do not accept returns or exchanges on original art. The only exception is if an item is lost or damages. I only accept exchanges for prints. Once you return your item you will get a coupon code for the amount of your exchange. See Return Policy (javascript:void(0))for more details

Returns are free for damaged items. Return shipping cost for any other item being returned will be the responsibility of the customer.

You will receive your code via email after your returned items are processed by us. At checkout put your unique code into the coupons and codes box on the left-hand side of the checkout screen.

It is good for one year from the date you recieve it in your email.

No, exchange codes must be used in full at time of purchase and cannot be split into multiple purchases.

Exchange codes can NOT be used on sale items or for comissioned pieces.

Please email info@amberkstudios and explain your situation. I will try to help find your package. But unfortunately if I am unable to locate the package an exchange or return would not be possible.